We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at Hello@goldenheartedshop.com.

If your return is accepted, we’ll send you a prepaid return label and instructions on where and how to send your package. Items sent back without a prior return request will not be accepted.

For any questions, email us at Hello@goldenheartedshop.com.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right promptly.

Certain items cannot be returned, including:

Additionally, sale items and gift cards are non-returnable.

The fastest way to receive your desired item is to return the one you have. Once your return is accepted, you may make a separate purchase for the new item.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must remain unused, unworn, with tags, and in their original packaging, along with proof of purchase.

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, email us at Hello@goldenheartedshop.com.