Golden Hearted FAQ
We’ve gathered answers to our most common questions to make your shopping experience effortless. If you don’t see what you’re looking for, please reach out to our team anytime at support@goldenheartedshop.com.
About Golden Hearted ›
What is Golden Hearted?
Golden Hearted is a jewelry brand founded by Adauria, created for women who believe that true beauty begins within. Our pieces are thoughtfully designed to mirror the grace, softness, and strength that already live inside you — blending timeless elegance with intentional design.
Golden Hearted is a jewelry brand founded by Adauria, created for women who believe that true beauty begins within. Our pieces are thoughtfully designed to mirror the grace, softness, and strength that already live inside you — blending timeless elegance with intentional design.
What does “Golden Hearted” mean?
To be Golden Hearted means to embody inner beauty that shines outward — to lead with warmth, kindness, and quiet confidence. It’s a reminder to wear your gold proudly, inside and out.
To be Golden Hearted means to embody inner beauty that shines outward — to lead with warmth, kindness, and quiet confidence. It’s a reminder to wear your gold proudly, inside and out.
Product & Quality ›
What materials do you use?
We use high-quality metals and finishes, including:
We use high-quality metals and finishes, including:
- 18k gold finishes designed for durability and long-lasting shine
- Fine vermeil and gold-filled pieces on select styles
- Cubic zirconia and premium crystals chosen for brilliance and clarity
Are your pieces waterproof or tarnish-resistant?
Yes — most Golden Hearted pieces are crafted with long-lasting protective finishes for enhanced resistance against tarnish and moisture. However, we recommend avoiding harsh chemicals and prolonged exposure to water to preserve your jewelry’s natural brilliance.
Yes — most Golden Hearted pieces are crafted with long-lasting protective finishes for enhanced resistance against tarnish and moisture. However, we recommend avoiding harsh chemicals and prolonged exposure to water to preserve your jewelry’s natural brilliance.
Are your pieces hypoallergenic?
Yes. Our jewelry is nickel-free and lead-free, making it suitable for sensitive skin.
Yes. Our jewelry is nickel-free and lead-free, making it suitable for sensitive skin.
Packaging & Presentation ›
What does the packaging look like?
Every Golden Hearted piece arrives in our signature deep burgundy velvet packaging, soft to the touch and detailed with gold embossed accents. Each box is designed to feel luxurious and personal — a small reminder that you are worthy of beauty, quality, and care.
Every Golden Hearted piece arrives in our signature deep burgundy velvet packaging, soft to the touch and detailed with gold embossed accents. Each box is designed to feel luxurious and personal — a small reminder that you are worthy of beauty, quality, and care.
Do you offer gift wrapping?
Yes — every order is beautifully packaged by default, but you can also select “Gift Packaging” at checkout for an added touch, including a personalized note card and ribbon.
Yes — every order is beautifully packaged by default, but you can also select “Gift Packaging” at checkout for an added touch, including a personalized note card and ribbon.
Shipping & Delivery ›
Where do you ship?
We currently ship within the United States and to select international destinations.
We currently ship within the United States and to select international destinations.
How long does shipping take?
- Standard Shipping: 3–5 business days (U.S.)
- Expedited Shipping: 1–3 business days (U.S.)
- International Orders: Typically 7–14 business days
Do you offer free shipping?
Yes — we offer free shipping on U.S. orders of two or more items.
Yes — we offer free shipping on U.S. orders of two or more items.
Returns & Exchanges ›
What is your return policy?
We accept returns within 14 days of delivery on unworn items in their original condition and packaging. Custom or sale items are final sale.
We accept returns within 14 days of delivery on unworn items in their original condition and packaging. Custom or sale items are final sale.
How do I start a return?
Email us at support@goldenheartedshop.com with your order number and reason for return. Our team will provide a pre-paid return label and simple instructions.
Email us at support@goldenheartedshop.com with your order number and reason for return. Our team will provide a pre-paid return label and simple instructions.
Care & Maintenance ›
How should I care for my jewelry?
To preserve your Golden Hearted pieces:
To preserve your Golden Hearted pieces:
- Avoid water, perfume, or lotions during wear.
- Store jewelry in your velvet box or pouch to minimize exposure to air and moisture.
- Gently polish with a soft, dry cloth to restore shine.
Contact ›
How can I reach you?
You can contact us anytime at support@goldenheartedshop.com or through our contact form at www.goldenheartedshop.com/contact. We’re always happy to help.
You can contact us anytime at support@goldenheartedshop.com or through our contact form at www.goldenheartedshop.com/contact. We’re always happy to help.
Golden Hearted — where inner glow meets outer elegance.
Wear your gold proudly, inside and out.